Frequently Asked Questions
Will This Fit My Tap?
Yes! The filter is designed to fit most standard taps and includes multiple adapters for easy compatibility. Simply choose the right adapter, screw it on, and youβre ready to go in seconds.
Does The LED Require Batteries?
No The LED display is powered by the water flow itself, so thereβs no need for batteries or charging. It automatically shows the temperature as soon as you turn on the tap.
Where are you located?
Our head office is located in Gold Coast, QLD
How much does shipping cost?
Shipping is free on all orders to Australia.
Does It Actually Improve Water Quality?
Yes The built-in filtration system helps reduce impurities, sediment, and unwanted particles instantly as water flows through. This means cleaner, clearer, better-tasting water every time you use it, without waiting or extra steps.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at livingcraftedhq@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.