Frequently Asked Questions
Can this cordless dust mite vacuum actually pull allergens out of a mattress, not just off the surface?
Yes it’s designed to pull out dust mites, dead skin, and ultra-fine particles trapped deep inside mattress fibres. Unlike regular vacuums that only clean the surface, it delivers targeted suction to remove hidden build-up for a fresher, more hygienic sleep space.
How often should I use a dust mite vacuum on my mattress for best results?
For best results, use it once every 1–2 weeks. Regular deep cleaning helps prevent dust mites, allergens, and debris from building up, keeping your mattress fresher, more hygienic, and comfortable over time.
Where are you located?
Our head office is located in Gold Coast, QLD
How much does shipping cost?
Shipping is free on all orders to Australia.
Will this cordless dust mite vacuum help reduce musty mattress smells?
Yes by removing trapped dust, skin flakes, and built-up debris, it helps eliminate the hidden causes of stale odours. Regular use keeps your mattress feeling fresher, cleaner, and more hygienic without the need for sprays or harsh chemicals.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at livingcraftedhq@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.