Frequently Asked Questions
Is it really worth the investment?
Absolutely. While many pans need replacing every few years, our Titanium Pan is engineered for exceptional durability and everyday performance. Its premium construction is designed to withstand years of cooking, making it a smarter long-term investment that can save you money over time.
What makes this pan different from traditional non-stick cookware?
Unlike conventional non-stick pans that rely on synthetic coatings, our Titanium Pan features a naturally non-reactive cooking surface. It's free from PFAS, PFOA and PTFE coatings, giving you a healthier cooking experience without the worry of peeling, flaking, or unwanted chemicals entering your food over time.
Where are you located?
Our head office is located in Gold Coast, QLD
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it difficult to cook with or clean?
Not at all. The pan heats evenly for consistent cooking results and its ultra-smooth surface makes cleanup effortless. Whether you're searing steaks, cooking vegetables, or preparing family meals, you'll enjoy professional-quality results with less sticking, less scrubbing, and more confidence in the kitchen.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 24 month quality guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can you reach us ?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at livingcraftedhq@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.