Frequently Asked Questions
Is it safe to use with hot food and boiling water?
Absolutely. Made from premium food-grade silicone, this strainer is heat-resistant and designed specifically for everyday cooking. It can comfortably handle hot cookware, boiling water and freshly cooked food while maintaining its shape, strength and secure grip. Clip it on and drain with confidence.
Why is this better than a traditional colander?
Traditional colanders are bulky, take up valuable cupboard space and often require transferring hot food from one container to another. This clip-on strainer attaches directly to your cookware, allowing you to drain quickly and safely without moving your food. It's faster, easier to store, creates less mess and helps make everyday cooking more convenient.
Where are you located?
Our head office is located in Gold Coast, QLD
How much does shipping cost?
Shipping is free on all orders to Australia.
Will it fit my pots and pans?
Yes. The flexible universal-fit design is made to securely clip onto most pots, pans, bowls and cookware of various shapes and sizes. Whether you're draining pasta from a large stockpot or rinsing vegetables in a mixing bowl, the strong clip-on grip adapts to your cookware in seconds, eliminating the need for multiple strainers or bulky colanders.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at livingcraftedhq@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.